• Нетехнічні
  • Продукт
  • Gamedev
  • Support / Call center
28.02.23

Про роботу

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.


Requirements:

  • Fluent level of English;
  • Upper-Intermediate or Advanced level of second language (Spanish / German / French) is required;
  • Previous working experience in customer support is a plus;
  • Microsoft Office skills;
  • Excellent communication skills;
  • Aptitude for team work;
  • Excellent interpersonal relationship;
  • Responsible and patient.


Responsibilities:

  • Provide support to the customers: identify and solve customer problems using dedicated web tools;
  • Handle and manage web tools specially made for customer support;
  • Keep a record of each case in another dedicated web tool;
  • Escalate cases that need a deeper investigation to the corresponding teams when needed;
  • Notify Leads when a recurrent problem appears, to prevent further cases;
  • Be able to identify problems and create new templates for recurrent ones.


Additional Information:

We are recruiting CCA for Evening Shift. Working schedule will be from 19:00 to 02:00.

Taxi expenses will be covered by company on daily basis.

Working days will be Monday-Friday or Wednesday-Sunday.


Benefits:

  • Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
  • Become a part of the talented international team in a friendly, creative and dynamic environment;
  • Become a true pro in the fast-growing, exciting and innovative video games industry;
  • Be proud to deliver the prestigious products winning the top rankings worldwide;
  • Enjoy the exiting life of Gameloft with corporate trips, sponsored team building and other joyful events;
  • Build up your career with dynamic promotions and world wide opportunities.


!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!

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