28.02.23
Про роботу
The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Requirements:
- Fluent level of English;
- Upper-Intermediate or Advanced level of second language (Spanish / German / French) is required;
- Previous working experience in customer support is a plus;
- Microsoft Office skills;
- Excellent communication skills;
- Aptitude for team work;
- Excellent interpersonal relationship;
- Responsible and patient.
Responsibilities:
- Provide support to the customers: identify and solve customer problems using dedicated web tools;
- Handle and manage web tools specially made for customer support;
- Keep a record of each case in another dedicated web tool;
- Escalate cases that need a deeper investigation to the corresponding teams when needed;
- Notify Leads when a recurrent problem appears, to prevent further cases;
- Be able to identify problems and create new templates for recurrent ones.
Additional Information:
We are recruiting CCA for Evening Shift. Working schedule will be from 19:00 to 02:00.
Taxi expenses will be covered by company on daily basis.
Working days will be Monday-Friday or Wednesday-Sunday.
Benefits:
- Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
- Become a part of the talented international team in a friendly, creative and dynamic environment;
- Become a true pro in the fast-growing, exciting and innovative video games industry;
- Be proud to deliver the prestigious products winning the top rankings worldwide;
- Enjoy the exiting life of Gameloft with corporate trips, sponsored team building and other joyful events;
- Build up your career with dynamic promotions and world wide opportunities.
!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!