WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a responsible and attentive Customer Support Manager with English knowledge to join our team.

Requirements:

• Proficiency fluency and functional literacy in English;
• Familiarity with retail FX trading and MetQuotes a big plus;
• Strong problem identification and objection resolution skills;
• Exceptional verbal communication and presentation skills;
• Excellent listening skills;
• Self-motivated, with a high level of integrity and work ethic;
• 0.5−1 years of proven experience in customer support or call centre operations;
• Comfortable working with CRM and phone systems.

Responsibilities:

• Respond to customer email, and phone queries and requests in a courteous and timely manner pertaining to opening new accounts, downloading trading platforms and other general inquiries as they relate to FX trading;
• Accomplish set performance targets with respect to resolution of issues, and handling tickets;
• Follow up on client service issues to provide after-sales quality service to all clients by confirming completion of transactions;
• Engage in marketing of the group’s products and services;
• Perform client file maintenance activities;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Keep records of customer interactions, process customer accounts and file documents;
• Retrieve and collate system generated daily transaction reports;
• Complete any other special projects and other related activities as assigned by Manager.

Conditions of work:

1. Morning shift 8:00—16:00;
2. Day shift 14:00—22:00;
3. Night shift 22:00—8:00;
4. 2 day off per week.

We offer:

◀ Comfortable and quiet workplace;

◀ Competitive salary, fixed in US dollars;

◀ International client cooperation;

◀ Friendly staff and corporate events;

◀ Fruit days in the office;

◀ Stable environment and career development opportunity;

◀ Social package, paid 18 working days vacation and sick days.