We are looking for a Customer support to join our Customer support team, who will respond to emails, reviews, and questions in chats 24/7 covering all the countries. Work will presume 2/2 with night shifts once or twice a week remotely.

About 

Reface is the #1 face-swap app in the world. It won Вest of 2020 (Google Play), ranked #1 on the US App Store, hit Top Charts in 100+ countries, and now backed by Andreessen Horowitz venture fund. 

Snoop Dogg, Miley Cyrus, Britney Spears, Justin Bieber, and probably a bunch of your friends tried Reface.

We have a team of 100+ driven folks on board (Kyiv office), including some of the top AI/ML minds. 

Our mission is to create a new type of AI-based personalized content that will help people express their creativity and have fun.

What you should know

● 1-2 years of experience in a Customer support role or similar ones

● Strong spoken and written English

● Self-motivation, reliability, and ability to work independently

● Focus on customer needs and good customer service skills

● High communicative abilities and patience

At Reface, Customer support means that you

● Communicate with users via live chat, App Store, Google Play, or e-mail in order to create a trustworthy and friendly atmosphere for the clients

● Make sure clients get the best experience using our brand 24/7

● Quick, polite, and accurate answering-back to customer requests and inquiries

● Close cooperation with the product team, suggesting special service improvements for users, based on feedback from clients

● NO cold calling involved whatsoever!

What you get

● Well, you get the startup environment with all its ups and downs. Mostly ups.

● You’ll be one of those who create the fast-growing world-known entertainment app. It’s like to live in a „Silicon Valley” tv show, but in real life and in Kyiv.

● You can work remotely but we hope to see you in flesh in the office, from time to time. On a social distance, for sure.

● You’ll be challenged to create and to be creative. All the time.

● You’ll join the team of smart, young, active people, who do their job well. And that’s the best part, we think.

Apply, don’t overthink. This is The Job you were looking for.