The Support Specialist is the main link between players and developers, exploring all the users' wishes and the problems they may encounter and being the first to help users.

RESPONSIBILITIES 

• helping players in solving in-game and technical issues
• processing user requests within the framework of targets (KPI)
• investigation of in-game situations
• tracking Facebook fan pages, replying to users in private messages, and writing comments under their posts
• working with user reviews in the Google Console
• reporting on users' activity based on data from AppAnnie, Helpshift
• drafting instructions and F.A.Q.

REQUIREMENTS 

• confident knowledge of English (Upper-Intermediate/Advanced)
• sociability
• creativity
• attentiveness
• ability to organize work time effectively
• customer focus, desire to help people

NICE TO HAVE

• knowledge of other foreign languages
• experience with Helpshift/Zendesk
• experience in technical support
• experience in the gaming industry

YOU’LL GET: 

• Competitive salary and performance-based reviews
• Guaranteed paid vacations, main national holidays, and sick leaves
• Employment benefits, such as partial compensation of sports and English lessons; medical insurance; bonuses on the occasion of marriage; "baby bonuses", and protection of workers with family responsibilities
• Comfortable centrally located offices with snacks, a well-equipped gym, and weekly fun activities
• Opportunity for professional growth: attending training programs, certifications, and conferences
• Corporate celebrations and team buildings

Murka is a socially responsible company, so we actively take part in charity events and promote an ecological style of living (sorting of plastic, "sharing goods", etc.).