The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Requirements:

Fluent level of English;
Upper-Intermediate or Advanced level of second language (Spanish / German / French) is required;
Previous working experience in customer support is a plus;
Microsoft Office skills;
Excellent communication skills;
Aptitude for team work;
Excellent interpersonal relationship;
Responsible and patient.

Responsibilities:

Provide support to the customers: identify and solve customer problems using dedicated web tools;
Handle and manage web tools specially made for customer support;
Keep a record of each case in another dedicated web tool;
Escalate cases that need a deeper investigation to the corresponding teams when needed;
Notify Leads when a recurrent problem appears, to prevent further cases;
Be able to identify problems and create new templates for recurrent ones.

Benefits:

Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
Become a part of the talented international team in a friendly, creative and dynamic environment;
Become a true pro in the fast-growing, exciting and innovative video games industry;
Be proud to deliver the prestigious products winning the top rankings worldwide;
Enjoy the exiting life of Gameloft with corporate trips, sponsored team building and other joyful events;
Build up your career with dynamic promotions and world wide opportunities.

!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!

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