The Senior BA/PO plays a crucial role in supporting business processes using technology solutions. This role is dedicated to complex, large-scale Salesforce projects developed by the team. This role also provides stakeholders with timely updates and metrics through effective communication. They adapt to evolving business and project requirements.

What project we have for you

Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months ended September 30, 2020, the company generated Net sales over $18 billion.

What you will do

• Interface with Product Manager (PM) to take direction on feature development.
• Manage and groom backlog for the team.
• Provide business level guidance to development team.
• Work with project stakeholders to define project scope, goals, deliverables, business and software requirements.
• Create and maintain business and software requirements documentation.
• Effectively manage project scope changes to ensure any change to scope is relevant, approved by stakeholders and documented.
• Define software acceptance criteria and validate the product according to them.
• Act as Product Owner in the product roadmap development.
• Clearly translate business requirements into software requirements understandable for the development team.
• Educate development team about product features and functionality.

What you need for this

• Salesforce ecosystem BA experience, including CPQ.
• Experience in Salesforce and CPQ customization and integration complex and large-scale projects.
• 5+ years of experience in requirements management or business analysis in IT companies.
• Excellent written and oral communication skills.
• Good communication and negotiation skills.
• Ability to prioritize tasks/objectives with strong organizational, administrative and analytic skills.
• Critical thinking and problem-solving skills.
• Knowledge of key business analysis tasks, requirements engineering techniques.
• Familiarity with Agile/Scrum methodology.
• Shifted hours 10AM-7PM or 9AM-7PM (CET). Central time overlap required: ~4 hours per day.

Nice to have:

• Experience in Agile SAFe framework.
• Experience supporting large-scale Salesforce implementations with multiple instances.
• Familiarity with Salesforce/CPQ GovCloud.